Conflict Management

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Conflict Management Training

The constant striving to minimize the negative aspects of the business conflict while trying to increment the positive aspects amount to a strategy called conflict management. The motto of introducing Conflict Management Certification course to professionals to prevent the destruction of team understanding and fine communication networking. The participants through the Conflict Management Training program will be able to identify the trigger points and apply proactive response techniques and build an environment of cooperation.
 

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  • OVERVIEW
  • CURRICULUM
  • WHO CAN ATTEND?
  • KEY TAKE AWAYS
  • OUR COACH/TRAINER
  • WHY US?
  • CERTIFICATION
  • FAQ

OVERVIEW

OVERVIEW

If not properly managed, interpersonal conflict in the workplace can result in reduced team performance, decreased productivity, increased sick leave, and grievances and/or complaints. This College-approved Certificate program provides opportunities for students to develop the skills necessary to address workplace issues that are rooted in conflict amongst teams and individuals.

This College-approved Certificate program provides the students with greater insight and understanding into the various components of conflict, as well as the skills necessary to address workplace issues that are rooted in conflict amongst teams and individuals.

Through case studies, self-assessment, and group reflection, students develop interpersonal communication skills and competencies in the area of conflict management and appreciate how culture and diversity influence conflict situations.

Targeted for working professionals in the area of human resources, management, supervision, and alternative dispute resolution, the program provides an excellent foundation for individuals who are looking to develop an aptitude and expertise in conflict management.

CURRICULUM

CURRICULUM

Module 1 : Conflict Resolution Primer:

bullet Is conflict good or bad?
bullet Potential benefits of conflict.
bullet Cost of conflict.
bullet Defining workplace a conflict. 

 

Module 2 : Conflict Anatomy:

bullet The Four possible conflict outcomes.
bullet Conflict resolution styles.
bullet Find out your preferred conflict resolution style - self-assessment.
bullet Conflict analysis worksheet.


Module 3 : The Language of conflict resolution:

bullet The importance of using the right language when resolving conflict.
bullet The six conflict resolution language fundamentals.
.


Module 4 : The Conflict resolution process:

bullet The conflict resolution process.

bullet The conflict resolution process skill practice activity
bullet Games and Conflict resolution.
bullet Counter tactics and dealing with games.
 

Module 5 : Mediating conflict:

bullet What is mediation?

bullet Characteristics of a mediator
bullet Key mediation tips.
bullet The Four steps of mediation.
 

WHO CAN ATTEND?

WHO CAN ATTEND?

This Conflict Management Training Course is suitable for anyone looking to learn the basics of dealing with conflict in the workplace.

This includes:

  • Managers
  • Supervisors
  • HR teams

KEY TAKE AWAYS

KEY TAKE AWAYS

An introduction to conflict resolution
Creating an effective atmosphere
Creating mutual understanding
Focusing on individual needs
Getting to the root cause
enerating options
Building a solution

OUR COACH/TRAINER

OUR COACH/TRAINER

Our Trainers provide complete freedom to the students, to explore the subject and learn based on real-time examples. Our trainers help the candidates in completing their projects. Candidates are free to ask any questions at any time.

WHY US?

WHY US

Axiglobe brings you to mentor driven courses that not only helps professionals gain theoretical expertise but also practical experience in a wide variety of courses including courses on Business Management. The fact that our workshops are mentor driven gives us an edge over other training institutes since you can learn from industry experts about the application and challenges of upcoming technologies. We have so far trained thousands of professionals with the skills needed to land lucrative jobs and you could be next!

CERTIFICATION

CERTIFICATION

What do I need to do to unlock my Axiglobe certificate?

Online Classroom:

Attend one complete batch
Successful completion and evaluation of any one of the given projects

Online Self-learning:

Complete 85% of the course
Successful completion and evaluation of any one of the given projects

FAQ

FAQ

Who will benefit from this course?

Entrepreneurs, Business Leaders, Portfolio, Program and Project Managers, Team Leaders, Executives, Supervisors, Managers, Union leaders, and all those who want to be more successful in working with others and resolving team conflicts will greatly benefit from this course.